It’s no secret we are fans of services and service-oriented architecture. For years, we have been proclaiming the significance of SOA and Web Services technology in creating an adaptive IT architecture for customer experience. Now, everyone is talking SOA, services, and Web Services. Unfortunately, the hype and rush to label everything as “service-oriented” is creating noise and confusion. To lend clarity to the services world, we developed this “service-oriented world” cheat sheet. This report covers key service concepts, information on supporting technologies, a view of the SOA landscape, and some keys to SOA success.