Blog
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Improve the Accuracy of AI by Combining Two Types of AI
We'd like to call your attention to a seminal paper published in July 2023 that should be required reading for anyone involved in using Artificial Intelligence to improve Customer Experience. The paper is titled: Getting from Generative AI to Trustworthy AI: What LLMs might learn from Cyc. It is ...
Sep. 20, 2023
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Prompt Engineering for CX
If you have a CX technical support staff that is getting up to speed on the use of generative AI to improve the tools available to your customer support professionals, her'es a short list of resources we recommend for them. In this article we explore the online resources available ...
Sep. 19, 2023
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AI Problem Formulation vs Prompt Engineering
Prompt Engineering is the art of formulating questions and providing examples to an AI model, to get usable output. The demand for dedicated prompt engineers, as a job title, may be short lived however, as AI models get better at creating their own prompts, and companies get more experienced in ...
Sep. 5, 2023
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Why are Screen Writers Striking and How Will this Strike Impact the Future Use of AI?
This Article uses 0% AI-Generated Material
On May 2, 2023, The Writer’s Guild of America (WGA) went on strike. Their last strike was in 2007 and pertained mostly to streaming rights of a writer’s work, in the form of residuals. In the current strike, concerns about the ...
Jul. 19, 2023
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Why the New Generation of AI Customer Experience will be Better than We Think
Most of us have had some interaction with an AI chatbot in the past, and found the experience frustrating, and not much better than using the phone-based decision tree (press 1 for billing, 2 to report a service interruption, etc.) This is largely because earlier versions of AI that have ...
Jul. 16, 2023
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How AI's Long Tail Will Benefit Small Businesses
In April of 2022, Andrew Ng, Founder and CEO of Landing AI, gave a Ted Talk titled How AI Could Empower Any Business, in which he describes what he has termed the “Long tail customization problem” of bringing AI into progressively more specialized applications.
Now that AI is in wide ...
Jul. 10, 2023
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Chat GPT's Article About Customer Service
I asked the AI engine, ChatGPT to write me an article "in the style of" Patricia Seybold. Here, you’ll see the resulting article, generated almost 100% by Chat GPT (except for typos and missing words). As a writer, I found it a little scary! As a consultant, I’m ...
Jun. 16, 2023
