Communities, Innovation, & Social Media
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Framework for Evaluating Online Community Platforms, Version 3
How to Evaluate Solutions that Enable Online Customer Communities
by Matthew LeesOnline communities can empower customers and strengthen relationships between them and your company. This happens via careful planning, sufficient resources, and using the right tools. This updated framework will help identify the one that’s best for you. -
Enabling Customer Communities
Things to Think About When Selecting an Online Customer Community Platform
by Matthew LeesOnline customer communities are growing in acceptance, functionality, and complexity. Customer expectations are high, but so is the value you can offer and derive. Selecting the right platform is the first step in building a successful community. -
What Is the Future for Collaboration in the Knowledge Economy?
A Report from the NSF/OECD Cosponsored Conference, “Advancing Knowledge and the Knowledge Economy”
by Geoffrey Bock“Advancing Knowledge and the Knowledge Economy,” a conference held in Washington, DC, in early January 2005, focused on how public and private organizations can now benefit from the Internet and the Web. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Set of Real-Time Collaborative Tools
Which Providers Offer the Best Set of Real-Time Collaborative Tools? Featuring Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx
by David MarshakThis Bull’s-Eye is our evaluation of the collaboration tools provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Tools to Schedule and Prepare Collaborative Meetings
Which Providers Offer the Best Tools to Schedule and Prepare Collaborative Meetings?
by David MarshakThis Bulls-Eye is our evaluation of the scheduling and preparation capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Online Meeting Convocation Capabilities
Which Providers Offer the Best Online Meeting Convocation Capabilities?
by David MarshakThis Bull’s-Eye is our evaluation of the ad hoc meeting convocation capabilities provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Seamless Phone and Web Experience
Which Providers Offer the Best Seamless Phone and Web Experience?
by David MarshakThis Bulls-Eye is our evaluation of the Integrated Web/Teleconferencing capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
Online Meeting Services Comparison Matrix
Comparing Services and Products from Convoq, Genesys Conferencing, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx against Our Evaluation Framework
by David MarshakIn this report, we summarize our framework-based evaluations of eight online meeting products in the form of a matrix. -
Lotus Web Conferencing 6.5.1
A Strong Internal Meeting Platform That Needs to Connect Better to the Rest of the World
by David MarshakLotus Web Conferencing provides a strong set of collaboration features for enterprise online meetings. -
Pervasive Instant Messaging
Moving toward an Asymmetric Contextual Model for Business IM
by David MarshakWith IM and telephony converging, the challenges and opportunities are increasing for effective real-time collaboration. -
Raindance Meeting Edition, Version 1.2 Update
New Enhancements Address Key Limitations of the First Release
by David MarshakThe most recent update to Raindance Meeting Edition (Version 1.2) addresses a key limitation and fills some important holes. -
Online Meeting Pricing Models for the Top Providers
Heated Competition Leads to Lower Prices and More Options
by David MarshakIn this report, we define the dominant online meeting pricing models and look at the current models and prices of the leading providers. -
Oracle Web Conferencing
A Collaborative Focus Makes for an Intriguing New Offering
by David MarshakOracle Web Conferencing is an online meeting platform that provides an innovative approach to real-time collaboration. -
IM Détente
Solves Key Problems, but Doesn’t End IM Wars
by David MarshakThe announcement from Microsoft, AOL, and Yahoo! marks the end of the IM wars…or does it? -
Microsoft Office Live Meeting
How the PlaceWare Service Stacks Up against Our Online Meeting Evaluation Framework
by David MarshakIn this report, we review Microsoft Office Live Meeting (formerly PlaceWare) against our online meeting evaluation framework. -
Trends in the Online Meeting Space
Leading to Real Choices for Customers
by David MarshakOnline meeting trends are toward more flexible choices for customers. -
Macromedia Breeze Live
Raising the Bar with Customized, Persistent, Real-Time Meetings
by David MarshakMacromedia Breeze Live introduces new dimensions to the online meeting experience. -
WebEx Meeting Center
The Leader in Market Share Provides Impressive Collaborative Functionality
by David MarshakSee how WebEx Meeting Center rates against our online meeting evaluation framework. -
Raindance Meeting Edition
Raindance Brings the Feeling of Face-to-Face Meetings Online
by David MarshakSee how Raindance Meeting Edition rates against our online meeting evaluation framework. -
Online Meeting Landscape
A Look at the Major Players
by David MarshakOur list of key online meeting vendors and products.
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