IT Architecture
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Why CRM Is the Wrong Answer to the Wrong Question
Are You Investing in the Right Stuff?
by Patricia SeyboldCRM applications do a lousy job of addressing the strategic customer issues that every organization faces. If you’re in the process of yet another round of CRM improvements, perhaps it’s time to take a fresh look at what your strategy really should be. -
A Social Networking Primer
Understanding the Basics: Connecting, Sharing, Finding, and Tagging
by Matthew LeesThis report covers the basics of online social networking, presenting background and context, and describing some of the most popular and successful social networking sites. -
Move Over Portals; Prepare for Scenario Nets!
The Next E-Business Model: Task-Specific Cross-Company Workflows
by Patricia SeyboldWe’ve invented a new e-business model. We call it Scenario Nets—interlinked Web sites that help you complete a complex task. -
What Business Models Work in an Open Source World?
Cohesive Financial Technologies: How a Software Start-Up Thinks through Its Options
by Patricia SeyboldHow does open source work as part of a business model? A start-up company explains how to think through the different dimensions of open source. -
Observations from the Field: SOA
Conversations with Architects and Technologists on the Hard Part, the Hype, and Zero Code
by Brenda MichelsonEach week, we interact with individuals from both enterprises and technology providers, on a broad range of topics. These interactions surface recurring themes and interesting insights. This report shares insights gleaned on SOA. -
Mozilla Firefox
Supporting Innovation and Choice by Moving Software to Open Source
by Patricia SeyboldFor anyone interested in understanding how to engage customers in co-designing a new product of any kind, the story of Mozilla Firefox provides some great best practices. -
Event-Driven Architecture Overview
Event-Driven SOA Is Just Part of the EDA Story
by Brenda MichelsonWhile we are pleased to see increasing enterprise and vendor interest in the SOA-EDA connection, we are also concerned. Many SOA evangelists are only talking about event-driven SOA, ignoring event streams and CEP. For the full EDA story, read this. -
Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners
A Report from InfoWorld’s SOA Executive Forum
by Brenda MichelsonAccording to real-world practitioners, SOA is an architectural strategy, not a product-centric strategy. We couldn’t agree more! Read this report to get SOA journey insights from enterprise practitioners—as shared at InfoWorld’s SOA Executive Forum. -
A New Service-Oriented Architecture Maturity Model
SOA MM from Sonic Software, Systinet, AmberPoint, and BearingPoint Now Public
by Brenda MichelsonOn October 27, 2005 a vendor consortium publicly released a new SOA Maturity Model. This model is important because it is business focused. -
Open Source Considerations
Evaluation Criteria for Open Source Solutions
by Brenda MichelsonThe inevitable has happened. Open source has moved all the way up the enterprise stack. No longer are enterprises contemplating if they should use open source, but rather, where to use it. This report offers considerations for your adoption decisions. -
The Vanilla Layer Cake Theory
Using Service-Orientation for Non-Invasive Application Package Customization
by Brenda MichelsonEver have application package modification problems? Ever create a surrounding ecosystem with direct dependencies on the package? Did you get locked in, or hit a dead end? Want a better way to implement packages? Read this architectural concept report. -
Business Process Execution Language (BPEL) Primer
Understanding an Important Component of SOA and Integration Strategies
by Brenda MichelsonInterested in BPEL for service orchestration? Integration? Business process development? Read this primer to get a handle on the basics: what BPEL is, what it's good for, how it works, and what it looks like. -
In Google We Trust?
What’s Google’s Impact on Your Strategy?
by Patricia SeyboldWhat’s your Google strategy? Google has become much more than a search engine. It’s now a major market force and a shaper of customer behavior. In fact, Google’s strategy may impact your company’s future, whether you pay attention or not! -
Web Services, Services and SOA: What Companies Care About
Results from Release 2 of our Web Services Survey
by Brenda MichelsonHere are the results from our 2005 Web Services and SOA survey, reporting on respondent adoption rates, investment plans, critical issues, and value expectations. -
"Service-Oriented World" Cheat Sheet
A Guide to Key Concepts, Technology, and More…
by Brenda MichelsonAre you thinking about SOA? Are you trying to separate fact from fiction? Do you want to learn the key concepts, technology, and keys to success? Then read this “service-oriented world” cheat sheet! -
Enterprise Service Bus Q&A
Considering the Enterprise Service Bus as a Backbone Candidate for the Networked Integration Environment
by Brenda MichelsonWhat is an enterprise service bus, really? How does it fit in your enterprise integration architecture? How about your SOA? Read this report to get answers to the hot questions surrounding the ESB. -
SOA, All Over Again
The Second Coming of Service-Oriented Architecture
by Patricia SeyboldService-oriented architecture is back, and now it's in the mainstream. -
Integration Scenarios and the Networked Integration Environment
Pillars of Your IT Integration Strategy for Customer Experience
by Brenda MichelsonIn this report, we delve into the networked integration environment, its major layers and services, and its supporting environments, framed by the business drivers—customer experience scenarios that depend on integration. -
Integration and Customer Experience
Creating an IT Integration Strategy to Deliver an Integrated Customer Experience
by Brenda MichelsonIn this report, we discuss the importance of integration to customer experience and share our perspective on how to develop an IT integration strategy to deliver on your customer’s expectations. -
QCE Resolutions
Focus on What Matters Most to Your Customers
by Patricia SeyboldAre you interested in providing or improving your customer experience in 2005? Then start by focusing on these five areas.
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