IT Strategy
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Enterprise Search Planning and Evaluation Matrix, Version 3
A Blank Matrix to Facilitate Your Evaluation
by Susan AldrichTo assist you in your enterprise search planning and evaluation efforts, we are presenting the criteria in matrix form with blank columns. You can use this matrix to notate the capabilities of the short list of products you are currently investigating. -
Enterprise Search Planning and Evaluation Framework, Version 3
How to Plan and Select Search, Navigation, and Discovery Solutions for Web Sites, Applications, Intranets, and as Enterprise Platforms
by Susan AldrichHere is everything you need to know in order to plan, select, and manage enterprise search and navigation. -
Avoiding Search Pitfalls
How to Sidestep and Recover from the Worst Problems
by Susan AldrichThere are six big pitfalls that are peculiar to search projects. We have some advice on how to avoid them, or escape them if you’re already in the hole. -
The First Big Mistake in Search and Knowledge Projects
Establishing the Right Vision and Compelling Communications
by Susan AldrichThe first pitfall your search project encounters is the most deadly—but we can steer you around it. -
Why CRM Is the Wrong Answer to the Wrong Question
Are You Investing in the Right Stuff?
by Patricia SeyboldCRM applications do a lousy job of addressing the strategic customer issues that every organization faces. If you’re in the process of yet another round of CRM improvements, perhaps it’s time to take a fresh look at what your strategy really should be. -
Building Interactive Feedback into Your Products and Surrounding Services
How Koko Fitness Enables Four Kinds of Interactive Feedback
by Patricia SeyboldHow could your company benefit from building data gathering and interactive feedback into the products and services you offer? Learn how from Koko Fitness. -
Move Over Portals; Prepare for Scenario Nets!
The Next E-Business Model: Task-Specific Cross-Company Workflows
by Patricia SeyboldWe’ve invented a new e-business model. We call it Scenario Nets—interlinked Web sites that help you complete a complex task. -
What Business Models Work in an Open Source World?
Cohesive Financial Technologies: How a Software Start-Up Thinks through Its Options
by Patricia SeyboldHow does open source work as part of a business model? A start-up company explains how to think through the different dimensions of open source. -
Mozilla Firefox
Supporting Innovation and Choice by Moving Software to Open Source
by Patricia SeyboldFor anyone interested in understanding how to engage customers in co-designing a new product of any kind, the story of Mozilla Firefox provides some great best practices. -
Koko Fitness
Discovering Baby Boomers’ Health and Fitness Issues
by Patricia SeyboldKoko Fitness is a new start-up company that was designed from the outside in—starting with customers’ desired outcomes. -
Net Neutrality
An Important Topic for National Conversation
by Brenda MichelsonUS Congress is exploring revisions to the nation’s communications laws. One of the most important, and contested, issues under consideration is Net Neutrality. Read this report to learn about Net Neutrality and join the national conversation. -
Federated Customer Information
A Practical Approach to Breaking through Customer Information Silos
by Mitchell KramerCustomer information is the key to delivering a cross-channel, cross-lifecycle customer experience that makes it easy for your customers to do business with you. In this report, we describe a best practices approach for harnessing customer information. -
Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners
A Report from InfoWorld’s SOA Executive Forum
by Brenda MichelsonAccording to real-world practitioners, SOA is an architectural strategy, not a product-centric strategy. We couldn’t agree more! Read this report to get SOA journey insights from enterprise practitioners—as shared at InfoWorld’s SOA Executive Forum. -
A New Service-Oriented Architecture Maturity Model
SOA MM from Sonic Software, Systinet, AmberPoint, and BearingPoint Now Public
by Brenda MichelsonOn October 27, 2005 a vendor consortium publicly released a new SOA Maturity Model. This model is important because it is business focused. -
Open Source Considerations
Evaluation Criteria for Open Source Solutions
by Brenda MichelsonThe inevitable has happened. Open source has moved all the way up the enterprise stack. No longer are enterprises contemplating if they should use open source, but rather, where to use it. This report offers considerations for your adoption decisions. -
The Vanilla Layer Cake Theory
Using Service-Orientation for Non-Invasive Application Package Customization
by Brenda MichelsonEver have application package modification problems? Ever create a surrounding ecosystem with direct dependencies on the package? Did you get locked in, or hit a dead end? Want a better way to implement packages? Read this architectural concept report. -
Business Process Execution Language (BPEL) Primer
Understanding an Important Component of SOA and Integration Strategies
by Brenda MichelsonInterested in BPEL for service orchestration? Integration? Business process development? Read this primer to get a handle on the basics: what BPEL is, what it's good for, how it works, and what it looks like. -
Managing Product Content at Hewlett-Packard
A Practical, yet Innovative and Elegant Approach
by Mitchell KramerHewlett-Packard has designed, built, and implemented a system called HP Provisioner for managing its product content. This report is a case study that describes the motivation, approach, design, development, and implementation of HP Provisioner. -
In Google We Trust?
What’s Google’s Impact on Your Strategy?
by Patricia SeyboldWhat’s your Google strategy? Google has become much more than a search engine. It’s now a major market force and a shaper of customer behavior. In fact, Google’s strategy may impact your company’s future, whether you pay attention or not! -
SOA, All Over Again
The Second Coming of Service-Oriented Architecture
by Patricia SeyboldService-oriented architecture is back, and now it's in the mainstream.
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