Customer Service & Support

  • What Is CRM?

    Where Are We? Where Are We Going?

    by Mitchell Kramer
    Customer relationship management (CRM) is the hottest trend in information technology. CRM is the way for your company to become customer-centric, and customer-centric companies have satisfied, loyal, and profitable customers.
    Dec. 13, 2001
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  • The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia Seybold
    In The Customer Revolution, the essential truths of business today are identified: “The Internet economy is the customer economy, and the fundamental source of value in the new customer economy is customers.” In the customer economy, the depth of your customer relationships is directly proportional to the value of your business. Attracting and retaining customers will be the core competencies of successful firms. Companies will be increasingly valued based on how they build relationships with their customers and on those customers' long-term value to the company.
    Jun. 1, 2001
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  • SAAB Cars USA

    Streamlining the Customer Experience

    by David Marshak
    No Description Available
    Feb. 24, 1999
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