Innovation
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Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
Peer-to-Peer Lending and Borrowing for “Freeformers”
by Patricia SeyboldHere’s a description of what the Zopa team did to meet their target audiences’ key scenarios and to design their business once they clearly understood those scenarios. -
Democratizing Innovation
Von Hippel’s New Book Stresses the Importance of Innovation by Lead Users
by Patricia SeyboldEric von Hippel’s book, Democratizing Innovation, describes how to harness the inventiveness of your lead users to create breakthrough products. -
Let Customers Co-Design Your Customer-Critical Initiatives
How and When to Use Customer Scenario® Mapping
by Patricia SeyboldWhat’s the best way to gather customer requirements? Invite customers to co-design their ideal processes with your cross-functional team. Design your requirements to meet your customers’ future requirements. -
What Is the Future for Collaboration in the Knowledge Economy?
A Report from the NSF/OECD Cosponsored Conference, “Advancing Knowledge and the Knowledge Economy”
by Geoffrey Bock“Advancing Knowledge and the Knowledge Economy,” a conference held in Washington, DC, in early January 2005, focused on how public and private organizations can now benefit from the Internet and the Web. -
Project Avalanche
Corporate IT Executives Band Together to Evolve Shared IP
by Patricia SeyboldThe Avalanche Corporate Technology Cooperative, also known as "Project: Avalanche" is a brand new corporate customer-led initiative to enable corporate IT executives to extract more value out of their IT investments. Avalanche Cooperative members can now -
Why Skype’s Peer-to-Peer Voice over IP Is Revolutionary
The Customer Revolution Continues: End Users' Adoption of Skype Could Challenge the Global Telecommunications Industry
by Patricia SeyboldSkype offers a compelling combination of voice over IP telephone service and presence awareness, leveraging peer-to-peer networking. The result is a killer app--an application that makes it advantageous for households and businesses around the world to u -
Netflix.com Wins Patent on Business Methods
Turning Customers' Moments of Truth into a Sustainable Business Advantage
by Patricia SeyboldWe think that Netflix deserved to receive a patent for its innovative approach to renting DVDs (or videogames, or music). Why? The company has demonstrated that it understands its customers’ critical “moments of truth,” and has designed a business model -
On the Front Lines of the Customer Revolution: Part 3
The Potential of Broadband Wireless
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring as the feud between broadbased wire-less service providers and satellite radio providers heats up. -
On the Front Lines of the Customer Revolution: Part 2
The Internet Radio Royalties Battlefield
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring as Internet radio providers are struggling to survive the status quo in the music-royalty arena. -
On the Front Lines of the Customer Revolution: Part 1
The Phone Number Portability Skirmish
by Patricia SeyboldAn interesting “Customer Revolution” skirmish is underway this Spring, as customers are demanding the right to own their cell phone numbers across carriers. -
The Customer Revolution
How to Thrive When Customers Are in Control
by Patricia SeyboldIn The Customer Revolution, the essential truths of business today are identified: “The Internet economy is the customer economy, and the fundamental source of value in the new customer economy is customers.” In the customer economy, the depth of your customer relationships is directly proportional to the value of your business. Attracting and retaining customers will be the core competencies of successful firms. Companies will be increasingly valued based on how they build relationships with their customers and on those customers' long-term value to the company. -
Doug Engelbart’s Design for Knowledge-Based Organizations—Part 2
Co-Evolution of Organizations and Technology
by Patricia SeyboldThis companion to my 90-minute interview of Doug Engelbart, Together We Can Get There, focuses on his implementation of Bootstrapping: He describes how to unleash innovation and continuous improvement in your organization. -
Doug Engelbart’s Design for Knowledge-Based Organizations—Part 1
Required Technology: Open Hyperdocument Systems
by Patricia SeyboldAn overview of Doug Engelbart’s design principles for an Open Hyperdocument System. Why a new form of collaborative knowledge sharing is needed and what its characteristics should be.
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