IT Management
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Do Portals Impact Business Processes?
One Company's Experience
by David MarshakPortals require the re-thinking of business processes, as the story of one of our clients illustrates. -
Services on Our Mind
Software Vendors Need to Start Thinking Services, Not Solutions
by Patricia SeyboldToday’s IT-buyers want to buy collections of re-usable application and infrastructure services. Today’s IT sellers are offering packaged software solutions. There’s a mismatch in the market. -
Web Services Backplane: Infrastructure for Web Services
Provides Model for Web Services Architecture and Value Proposition
by Susan AldrichThe Web Services Backplane is the most critical investment category for Web Services. -
Lessons Learned from Analyzing Web Services Deployment Environments
Retrospective Thoughts on a Web Services Research Project
by Susan AldrichWe conclude our research into eight leading Web Services Deployment Environments with a set of surprises and lessons learned. -
Web Services: What Companies Cared About in 2002
Results from Our First Web Services Survey
by Susan AldrichOur 2002 survey of customers’ Web Services plans and investments indicated rapid adoption and a range of investments—particularly in customer-impacting applications and application integration. -
What Are The Issues Around Single Sign-On?
Portal Q & A
by David MarshakAddressing the question of single sign-on for portals is more difficult as the complexity of the portal increases. -
How to Prioritize Your Roadmap Using Customer Experience & Value
Rationalizing Your IT Services Across Projects and Business Units
by Patricia SeyboldHere’s a method for incorporating the Customer Experience into your IT planning. -
Common Pitfalls to Avoid in CRM
Think Customer-Managed Relationships (CMR) First and You’ll be On the Right Track
by Patricia SeyboldMany CRM initiatives aren't gaining traction because they've been implemented poorly. We've found eight common problems that keep CRM efforts from taking off. -
Web Services: Doomed and Critical to Success
Gotta Have ’em, but They Ain’t up to CORBA Yet
by Susan AldrichEarly adopters are disappointed in Web Services offerings, but they are still investing heavily with an eye to the future. -
Implementing & Refining IT Projects
Today’s IT Customers Care Most about Speed and Ease of Implementation and Integration, Best Practices, and Learning from Others
by Patricia SeyboldThis report focuses on how to design your IT projects around the needs of your customers. -
BPR for CRM?
Whose Business Processes Are You Redesigning? Make Sure It’s the Ones that Customers Care About!
by Patricia SeyboldBest practices in CRM are an alluring goal, but make sure you start with processes that the customers care about. -
Cysive Applies Web Services to Create Flexible Business Scenarios
Cymbio Interaction Server V2 Connects Users and Devices to an Orderly Back-End Façade
by Susan AldrichCysive’s Cymbio Interaction Server is a high-end interaction and business process composition environment that uses Web Services standards as the base for creating a uniform façade for all application assets. -
Why IT Architecture Is Important in the Selection of a CRM Solution
Customers’ Changing Needs Dictate a Flexible, Adaptive, and Customer-Friendly CRM Infrastructure
by Patricia SeyboldArchitecture has become a key consideration when evaluating CRM offerings. Often, IT architects are the key influencers in the decision-making process. -
What’s Your Portal Strategy?
How to Position Portals within Your Overall IT and E-Business Strategy
by Patricia SeyboldHere’s the best way to plan your portal strategy. Leverage your existing e-business initiatives and use portals to bring together the key customer scenarios that each set of constituents needs. -
Oracle Enters Collaboration Race:
Oracle Will Soon Offer an Alternative to Microsoft Exchange; Will Anyone Migrate?
by David MarshakOracle will release an e-mail and collaboration product later this year that is technologically competition to Microsoft Exchange and IBM’s Lotus Domino. The company, however, faces an uphill battle trying to dislodge these entrenched market leaders. -
Portals: What Companies Care About
Results from Our Portal Survey
by David MarshakWe present and analyze the results of our survey on portals. This includes the drivers and target audiences, the vendors being used, and, most importantly, the key issues around portals. -
Why Build Web Services Using Vendor-Provided Core Services?
Lessons in SOA
by Susan AldrichThe value of Web Services derives in part from adopting Service Oriented Architectures (SOA) based on layers of shared core services. Should you use vendors' versions of core services or build your own? -
The Future of Portals
On Doors, Windows, and Workspaces
by David MarshakPortals are beginning to provide great benefits by going past access and aggregation to become the workspaces of the future. -
Anatomy of Web Services:
Five Technology Categories and Selection Criteria
by Susan AldrichIn seizing the Web Services opportunity, use these guidelines to select technologies from our five categories. -
Workflow Is Not Dead; It’s Just Buried
Meta-Process Management and Web Services Will Lead to the Era of Adaptive Business Process Management
by Ronni MarshakThe workflow tools of the 1990s haven't gone away; they have become embedded in enterprise applications.
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