Collaboration
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Framework for Evaluating Online Community Platforms, Version 3
How to Evaluate Solutions that Enable Online Customer Communities
by Matthew LeesOnline communities can empower customers and strengthen relationships between them and your company. This happens via careful planning, sufficient resources, and using the right tools. This updated framework will help identify the one that’s best for you. -
Using Lakes to Monitor the Health of the Planet
Using Sensors and Cross-Disciplinary Teams to Understand Complex Ecosystems Quickly
by Patricia SeyboldThe PASEO project follows 24 biologists, engineers, and computer scientists as they model and monitor a chain of lakes in Argentina. This case study highlights best practices in green engineering, useful to forward-thinking business strategists. -
Making Team Innovation Work
Learning from FIRST How to Inspire Inventors and Build an Innovative Culture
by Patricia SeyboldFIRST’s annual world robotics championship inspires kids to work together while competing, and to come up with innovative solutions to difficult challenges. There are lessons to be learned on how to inspire adults to innovate and cooperate. -
Corporate Executive Board Responds to Customers’ Request for Increased Collaboration
Providing a Collaborative Environment for Sharing Messages about Compliance and Ethics
by Ronni MarshakCorporate Executive Board's Compliance and Ethics Leadership Council respond to their members' desired for a collaborative environment for sharing information. Ronnie Kann, Program Director of the council talks about the collaboration efforts. -
MedStar Health
Using Collaboration to Improve Healthcare from Good to Great
An interview with Dr. Peter Basch, Medical Director of Ambulatory Clinical Systems by Ronni Marshak
MedStar Health uses solutions from healthcare solutions provider Kryptiq to provide seamless secure communications among medical staff and patients as well as to implement a pro-active health program. -
Customer Innovation Guide: Core Competency 3
Mastering the Third Core Competency: Customer Co-Design
by Patricia SeyboldCo-designing your company’s future with your customers is imperative to ensuring continuing innovation. See how far along your company is in taking advantage of customer co-design in this self-assessment guide. -
Using Business Process Management to Streamline Litigation Discovery
Supporting Collaborative Litigation Discovery with Exterro Fusion at Fredrikson and Byron, P.A. - An Interview with Chad Papenfuss, Litigation Support Administrator
by Ronni MarshakIn response to clients’ demands that they pay for professional services, not administrivia, the law firm of Fredrikson and Byron, P.A. streamlines the discovery process using Exterro Fusion. -
Customer Innovation Guide: Taking the Fifth Step
Open Up Your Products and Engage Customers in Peer Production
by Patricia SeyboldA key to innovation is to assume that customers will want to roll up their sleeves and customize your products and services to meet their needs. Make it easy for them to do so. Provide customization and configuration tools. -
Customer Innovation Guide: Taking the Fourth Step
Empower Customers to Strut Their Stuff
by Patricia SeyboldThis guide provides a self assessment to see how far along your company is in empowering your customers to strut their stuff. -
Pan American Health Organization
Using Online Meeting Software to Collaborate on Addressing Health Issues throughout the Americas
by Ronni MarshakOur interview with Bob Rodrigues of the Pan American Health Organization spotlights how the multinational group uses the Elluminate Live! online conferencing tool to increase the number of people able to attend important meetings. -
How Visual Comfort Uses GroveSite's Collaborative Workspaces to Improve Time-to-Market
A Small Lighting Design and Manufacturing Firm's Innovative Use of Shared Workspace
by Ronni MarshakByron Wilson, account manager with Visual Comfort, designer of custom residential lighting products, describes his company’s use of GroveSite collaborative workspaces. -
Mozilla Firefox
Supporting Innovation and Choice by Moving Software to Open Source
by Patricia SeyboldFor anyone interested in understanding how to engage customers in co-designing a new product of any kind, the story of Mozilla Firefox provides some great best practices. -
Lego Mindstorms NXT
Powered by Customers’ Inventiveness
by Patricia SeyboldLEGO® MINDSTORMS™ has been Lego’s highest revenue producing product. It was developed (and enhanced) by Lego’s customers. -
Why the Buzz About Google Talk?
What’s Google’s Strategy for IM and VOIP, and How Will It Impact You?
by Patricia SeyboldGoogle’s introduction of Google Talk instant messaging and chat in August 2005 unleashed a huge buzz of speculation. Our take: Google is about to shake up the telecommunications industry. -
What Is the Future for Collaboration in the Knowledge Economy?
A Report from the NSF/OECD Cosponsored Conference, “Advancing Knowledge and the Knowledge Economy”
by Geoffrey Bock“Advancing Knowledge and the Knowledge Economy,” a conference held in Washington, DC, in early January 2005, focused on how public and private organizations can now benefit from the Internet and the Web. -
The Future for Open Text
How Livelink Will Deliver Content and Foster Collaboration among Task Teams
by Geoffrey BockOpen Text provides a wide range of capabilities for managing content and fostering team-oriented collaboration within intranets, based on its flagship product suite, Livelink. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Set of Real-Time Collaborative Tools
Which Providers Offer the Best Set of Real-Time Collaborative Tools? Featuring Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx
by David MarshakThis Bull’s-Eye is our evaluation of the collaboration tools provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Tools to Schedule and Prepare Collaborative Meetings
Which Providers Offer the Best Tools to Schedule and Prepare Collaborative Meetings?
by David MarshakThis Bulls-Eye is our evaluation of the scheduling and preparation capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Online Meeting Convocation Capabilities
Which Providers Offer the Best Online Meeting Convocation Capabilities?
by David MarshakThis Bull’s-Eye is our evaluation of the ad hoc meeting convocation capabilities provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Seamless Phone and Web Experience
Which Providers Offer the Best Seamless Phone and Web Experience?
by David MarshakThis Bulls-Eye is our evaluation of the Integrated Web/Teleconferencing capabilities provided by the Online Meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
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