The Comergent E-Business System is a product suite of 27 application modules that can help you deliver a customer experience across all the phases of the customer lifecycle and across Web and contact center touchpoints, either directly to end customers or indirectly through a multitier partner channel. This is a well-proven and relatively widely used product that has been on the market for several years. This report evaluates the Comergent E-Business System against our evaluation framework for cross-channel, cross-lifecycle customer service.