NETTING IT OUT

Moxie’s Knowledgebase is the knowledge management-based customer service offering from Moxie Software. It’s a widely used and well proven offering with a customer base of approximately 600 accounts and a product history that dates back to 2003. In addition, Moxie offers two deployment options for Knowledgebase: on-premise and “on-demand” (single tenant and multi tenant hosted).

On the Customers.com report card for customer service products, Moxie’s Knowledgebase earned exceeds requirements grades in knowledge management, UI content, and analytic functionality. It needs improvement only in supported mobile devices.

Note that your Moxie’s Knowledgebase deployment requires Microsoft technologies—Windows, IIS, and SQL Server.

We recommend that you seriously consider Moxie’s Knowledgebase. It has everything you need to deploy and deliver excellent KM-based customer service.

Spaces by Moxie

© 2011 Moxie Software, Inc.

Illustration 12. This illustration shows the unique and shared capabilities and of the Customer Spaces and Employee Spaces components of the Winter Release 2010 of Spaces by Moxie.

CUSTOMER SERVICE TO ANSWER QUESTIONS AND RESOLVE PROBLEMS

This report presents our evaluation of Moxie Software Knowledgebase against our framework for knowledge management (KM)-based customer service products. KM-based customer service products help customers get answers to their questions about your organization, your policies, and your products and services as well as to diagnose, isolate, and resolve problems with those products and services. These products are considered knowledge management products because they combine content management and search technologies to build customer service applications that create the “knowledge” that answers your customers’ questions.

MOXIE’S KNOWLEDGEBASE

Product Offering

Moxie’s Knowledgebase Winter Release 2010 is the current version of the knowledge management-based customer service offering from Moxie Software, Inc., a privately held, Mountain View, CA-based software supplier. Moxie Software had been nGenera Corporation until September 15, 2010, and, prior to nGenera, had been Talisma. Moxie’s Knowledgebase is a component of Customer Spaces, a suite of applications which also includes Email, Chat Reactive, Chat Proactive, Click to Call, Phone, Social Media, CoBrowse, Community, and Answer application modules. Customer Spaces is one of two components of Spaces by Moxie. Employee Spaces is the other component. Customer Spaces is a customer service offering. Employee Spaces is enterprise social software offering collaboration within an organization.

Moxie’s Knowledgebase includes facilities and tools for...

Contact Info:
Moxie Software, Inc.
650 Castro St.
Suite 105
Mountain View, CA 94101
Nikhil Govindaraj
Vice President, Products
Telephone: 650.294.4680
Email: ngovindaraj@moxiesoft.com
http://www.moxiesoft.com