Customers have been very successful using Patricia Seybold Group’s Self-Service and Support Search Solution Evaluation Framework to evaluate and compare vendor offerings. We’ve incorporated that framework into an RFP template you can use to develop a great Self-Service and Support Search Solution RFP. While the framework provides an important element of an RFP for a search solution, there are two additional critical elements that belong in your RFP: information about your situation, and the specifications for your proof of concept. The purpose of this template is to help you collect and present all the information bidders need to prepare great bids for you.