Online, Mobile, & IT
- « previous
- Page 3 of 3.
-
Concerns of Customer Visionaries in Q4 2005
Visionary Customer-Centric Executives Are Tackling Next-Generation E-Business Challenges
by Patricia SeyboldLearn what’s top-of-mind for customer-centric e-business executives as they head into 2006. What lessons have they learned? What issues are they facing? What initiatives lie ahead? -
Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners
A Report from InfoWorld’s SOA Executive Forum
by Brenda MichelsonAccording to real-world practitioners, SOA is an architectural strategy, not a product-centric strategy. We couldn’t agree more! Read this report to get SOA journey insights from enterprise practitioners—as shared at InfoWorld’s SOA Executive Forum. -
Are You Handling Content Management as a Customer-Critical Issue?
Shoddy Content Management Will Adversely Impact the Value of Your Company
by Patricia SeyboldContent management issues are costing your company big bucks when measured in terms of customer lifetime value. What should you do about it? -
Concerns of Customers.com Visionaries in Q2 2005
Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005
by Patricia SeyboldOur hand-picked group of visionaries are committed to making it easy for their customers to do business with them. Here are the top-of-mind issues facing customer-centric visionary leaders in the first half of 2005. -
Web Services, Services and SOA: What Companies Care About
Results from Release 2 of our Web Services Survey
by Brenda MichelsonHere are the results from our 2005 Web Services and SOA survey, reporting on respondent adoption rates, investment plans, critical issues, and value expectations. -
Customer Portals: Central to Your Customer Experience Strategy
Customer Portals Support Your Customers throughout Their Lifecycles
by Patricia SeyboldThere are three reasons why customer portals are hot: 1) you save money; 2) you increase customer satisfaction, loyalty, and profitability; and 3) you gain visibility into customers’ account information, their needs, and their preferences. -
How the Blogging Community Accelerated Tsunami Relief
Blogs and Wikis Are Providing Instant Visibility, Information-Sharing, and Coordination
by Patricia SeyboldDisaster relief in the wake of the earthquake and tsunami disaster that hit the shores of Southeast Asia and Africa has been accelerated by the rapid response of the blogging community. -
L.L. Bean's Architecture Evolution
Employing a Services-Oriented Architecture for Cross-Channel Synergy
by Brenda MichelsonL.L. Bean, a notoriously private company, shares with the Patricia Seybold Group its Services Based Architecture story, from the early days in the lab to providing the foundation for its most critical applications: multichannel customer sales and service -
Instant Messaging @ Work
Key Policies and Practices for Leveraging IM in Business
by David MarshakIn this report, we discuss the key policies and practices businesses need to address in order to leverage instant messaging effectively. -
Protecting Your Digital Assets
Technical Journal Publishers Lead the Way Using Digital Object Identifiers (DOIs)
by Patricia SeyboldThe DOI standard for uniquely tagging digitized assets is in widespread use by journal publishers. -
Understanding Digitization: Trends in Business Models
Important Lessons from Scientific, Medical, and Technical Publishing
by Patricia SeyboldTechnical journal publishers have come up with new business models to for generating revenues from digital assets. -
Don’t Wait to Extend Your Enterprise!
How Should You Prioritize Your Initiatives? Start from the Outside In
by Patricia SeyboldCompanies that focus on internal operational efficiencies rather than extended-enterprise applications are doomed to failure! -
Contending with Content
The Five Labors that Deliver Compelling E-Business Experiences
by Susan AldrichMaking e-business content a competitive advantage promises to be a Herculean effort that will overwhelm those with incomplete strategies and weak architectures. -
National Semiconductor Seduces Its Value Chain
A Best Practice in Electronic Commerce
by Patricia SeyboldNational Semi continues to impress us with the deliberate way it continuously extends the reach of its electronic business initiatives.
- « previous
- Page 3 of 3.
