E-Commerce, Online, Mobile
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Search Product and Company Update 1H 2008
Impressive First Half Begins a Potentially Painful 2008
by Susan AldrichDespite the U.S. recession, the search vendors on my watch list performed quite well during the first half. -
Ecommerce Search Evaluation: Mercado Ignition
User Interface, Ecommerce Search, Merchandising, and Marketing
by Susan AldrichWith Ignition, Mercado creates an environment that streamlines the efforts of shoppers and merchandisers. Retailers must consider Ignition at the top of their choices for search and merchandising. -
Ecommerce Search Planning and Evaluation Framework, Version 1
How to Plan and Select Search, Navigation, and Discovery Solutions for Ecommerce Web Sites
by Susan AldrichHere is everything you need to know in order to plan, select, and manage ecommerce search, navigation, and discovery. -
IBM WebSphere Commerce Suite 6.0
Rich Ecommerce Services, Flexible Technologies, and Elegant Integration with External Applications
by Mitchell KramerIBM WebSphere Commerce, introduced in 1996, is IBM’s ecommerce offering. It was and is one of the leading software offerings for B2C ecommerce. IBM claims that 1,500 customer organizations have implemented the product, -
PSGroup Bull's-Eye: Ecommerce Search Solutions
Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
by Susan AldrichWe compare five leading ecommerce search offerings against our 230 evaluation criteria, to pick the leader. -
ATG Commerce Suite 2007.1
Rich and Flexible Support of Key Customer Ecommerce Activities
by Mitchell KramerATG Commerce Suite is ATG’s primary B2C ecommerce offering. Introduced in 1997, its current version is 2007.1. Commerce was and remains one of the leading software offerings for B2C ecommerce. -
B2C Ecommerce Evaluation Framework
How to Evaluate Software that Supports Consumers’ Shopping, Buying, and Account Management
by Mitchell KramerFor consumer customers, you use B2C software to support your consumer customer activities. In this report, we present our framework for evaluating B2C ecommerce software. -
ATG Commerce Service Center
A New Offering with Very Good Operational Functionality and Roles But Limited Analytics
by Mitchell KramerATG Commerce Service Center is ATG’s assisted-service for ecommerce offering. CSC was introduced in June 2007 and is available as one of the separately-priced modules of the ATG Service suite. -
IBM Sales Center for WebSphere Commerce
Rich Operational and Analytic Functionality Lets You Deliver Effective Assisted-Service for Ecommerce
by Mitchell KramerIBM Sales Center for WebSphere Commerce is IBM’s assisted-service for ecommerce offering. Sales Center was introduced with IBM WebSphere Commerce V6.0 in May 2006 and is available as a separately-orderable add-on. -
The First Big Mistake in Search and Knowledge Projects
Establishing the Right Vision and Compelling Communications
by Susan AldrichThe first pitfall your search project encounters is the most deadly—but we can steer you around it. -
Customer Portal Survey
Key Insights into Adoption, Functionality, Governance, and Technology
by Mitchell KramerWe surveyed our community of readers, subscribers, and consulting clients to understand the adoption, functionality, governance and organization, and technology selection, usage, and management of their customer portals. -
Building Interactive Feedback into Your Products and Surrounding Services
How Koko Fitness Enables Four Kinds of Interactive Feedback
by Patricia SeyboldHow could your company benefit from building data gathering and interactive feedback into the products and services you offer? Learn how from Koko Fitness. -
A Social Networking Primer
Understanding the Basics: Connecting, Sharing, Finding, and Tagging
by Matthew LeesThis report covers the basics of online social networking, presenting background and context, and describing some of the most popular and successful social networking sites. -
What Differentiates the Search Experience?
Philosophy and Search Management Make the Difference at Online Department Stores
by Susan AldrichDoes site search differentiate the online customer experience? Evaluation of search at four department stores suggests that it does. -
Search Experience Metrics
Key Indicators You Should Be Tracking for Customer Search Experience
by Susan AldrichA great search experience is the starting point for an acceptable customer experience. There are 2 metrics that will tell you how well your company performs against customer expectations. -
Customer Portals Evaluation Framework, Version 2
How to Select the Best Portal Technology Platform for Your Customers
by Mitchell KramerIn this report, we describe version 2 of our framework for evaluating portal platforms for customer portals and explain how and why we’ve refined it. -
Customer Portals Research Findings
Refining Our Evaluation Framework
by Mitchell KramerTo match customer requirements, reflect product capabilities, and improve product comparisons, we have refined the evaluation criteria of our framework for customer portals. The refinements are presented in this report. -
Koko Fitness
Discovering Baby Boomers’ Health and Fitness Issues
by Patricia SeyboldKoko Fitness is a new start-up company that was designed from the outside in—starting with customers’ desired outcomes. -
Customer Service Tool Kit
Developing Your Cross-Channel, Cross-Lifecycle Customer Service & Self-Service and Support Search Initiatives
by Patricia SeyboldPSG Tool Kits help you identify requirements and make the right decisions. -
PSGroup Bull's-Eye: Online Meeting Platforms: Best Set of Real-Time Collaborative Tools
Which Providers Offer the Best Set of Real-Time Collaborative Tools? Featuring Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx
by David MarshakThis Bull’s-Eye is our evaluation of the collaboration tools provided by the online meeting services and products from Convoq, Genesys, IBM, Macromedia, Microsoft, Oracle, Raindance, and WebEx.
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