IT Strategy
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The Top 10 Reasons that CRM Projects Fail
and Our Prescription for Ensuring that Your CRM Project Won’t
by Mitchell KramerWe’ve heard over and over again that 80 percent of CRM projects fail. We’re not sure that this is the right number, but there’s been a lot of commonality in the reasons for this failure. So much so that we offer in this report the top 10 reasons for thos -
Retrofitting Applications with Service-Oriented Architectures
Implementation Strategies and Alternatives
by Robert Eugene SheltonThis report explains how to retrofit applications that suffer from four data and application problems that don’t yield to entirely external, non-invasive solutions: obsolete data structures or missing data, redundant data, redundant processing, and busin -
Solving the Root Causes of Nine Common Data and Application Problems
SOA Solutions that Minimize Changes to Applications
by Robert Eugene SheltonThis report explains how to solve common data and application integration problems using IT services. -
Using Service-Oriented Architecture to Deal with Data and Application Problems
Nine Common Issues in Dealing with Data and Applications
by Robert Eugene SheltonThis report identifies nine common data and applications problems and the four underlying architectural causes that all share in common. We outline how SOA and, specifically, Web Services, can address each root cause and each of the nine common IT integr -
The Future of Enterprise Content Management
Trends for Linking the Content Management Lifecycle to Your Enterprise Application Infrastructure
by Geoffrey BockIn this report, we offer our observations about our framework-based comparisons of enterprise content management products as well as identify critical trends for content management features and functions. -
Gaining Adoption & ROI for Your Software Projects
Dealing with the Secret Shame of Today's Stalled Software Deployment Efforts
by Patricia SeyboldSoftware suppliers need to focus on their customers’ speed of adoption and roll-out. -
Granularity Rocks!
Framing Concerns into the Right-Size Chunks Solves a Host of Business and Technology Problems
by Patricia SeyboldHow do you address thorny business and technical issues? Break them into the right-size chunks. -
What Does Availability Actually Mean?
Weighing Five 9s, Customer Experience, Business Results, and the IT Report Card
by Susan AldrichAvailability may be Five 9s, but what did we actually measure? Why? -
HP’s Web Services Management Game Plan
Be the Keystone for Web Services Management Standards and Technology
by Susan AldrichHP has a Web Services game plan designed to keep HP in the forefront of Web Services management technology and standards. -
SAS Moves Up-Market
Continuing the Migration from Tools to Solutions
by Mitchell KramerSAS Institute has articulated a vision to “become the strategic business intelligence and analytic applications supplier.” This report presents our take on SAS’s vision and on whether SAS can achieve it. -
The Future of Lotus
Does It Have One? Does It Matter?
by David MarshakIBM is redefining the Lotus brand, products, and organization. Will this matter to customers? -
Data Warehouse Databases
Our Framework for Evaluating and Comparing Products that Implement Data Warehouses
by Mitchell KramerThis reports documents a framework for evaluating data warehouse databases. The framework has been designed to simplify the effort and reduce the risk to select the data warehouse database that is best for you. -
Who Is Accessing Your Information?
The COUNTER Project Proposes to Track Usage while Protecting Privacy
by Patricia SeyboldThe COUNTER Project is attempting to provide a standardized method of tracking reader access to online published information. -
How Should You Manage Content within Your Enterprise?
Seven Key Issues that Are Critical to Success
by Patricia SeyboldHow should you organize and staff to ensure success in your enterprise content management initiative? Don’t make content management an IT project. -
Services on Our Mind
Software Vendors Need to Start Thinking Services, Not Solutions
by Patricia SeyboldToday’s IT-buyers want to buy collections of re-usable application and infrastructure services. Today’s IT sellers are offering packaged software solutions. There’s a mismatch in the market. -
Key Issues around Portals and Content Management
The Who, What, Where, When, Why, and How
by David MarshakContent Management is one of the largest challenges of implementing Portals. This report looks at the relationship between the two domains from a portal-centric perspective. -
What Customer-Centric Executives Need to Know about Portals:
A Customer-Driven Approach
by David MarshakCustomer-centric executives should adopt portals as the latest tool in their arsenal for managing the customer experience. -
Lessons Learned from Analyzing Web Services Deployment Environments
Retrospective Thoughts on a Web Services Research Project
by Susan AldrichWe conclude our research into eight leading Web Services Deployment Environments with a set of surprises and lessons learned. -
Common Pitfalls to Avoid in CRM
Think Customer-Managed Relationships (CMR) First and You’ll be On the Right Track
by Patricia SeyboldMany CRM initiatives aren't gaining traction because they've been implemented poorly. We've found eight common problems that keep CRM efforts from taking off. -
Web Services: Doomed and Critical to Success
Gotta Have ’em, but They Ain’t up to CORBA Yet
by Susan AldrichEarly adopters are disappointed in Web Services offerings, but they are still investing heavily with an eye to the future.
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