IT Strategy
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The Next Big Thing: Adaptive Business Process Management
Making Processes Reflect the Dynamic Nature of Business Today
by Patricia SeyboldStatic business processes cannot address continually-changing customer requirements. -
Implementing & Refining IT Projects
Today’s IT Customers Care Most about Speed and Ease of Implementation and Integration, Best Practices, and Learning from Others
by Patricia SeyboldThis report focuses on how to design your IT projects around the needs of your customers. -
Why IT Architecture Is Important in the Selection of a CRM Solution
Customers’ Changing Needs Dictate a Flexible, Adaptive, and Customer-Friendly CRM Infrastructure
by Patricia SeyboldArchitecture has become a key consideration when evaluating CRM offerings. Often, IT architects are the key influencers in the decision-making process. -
On Adaptive Portals and Contextual Collaboration:
Is It the Perfect Match?
by David MarshakPortals and collaboration are both evolving to be adaptive and contextual and will eventually both be services that support customer scenarios. -
What’s Your Portal Strategy?
How to Position Portals within Your Overall IT and E-Business Strategy
by Patricia SeyboldHere’s the best way to plan your portal strategy. Leverage your existing e-business initiatives and use portals to bring together the key customer scenarios that each set of constituents needs. -
Oracle Enters Collaboration Race:
Oracle Will Soon Offer an Alternative to Microsoft Exchange; Will Anyone Migrate?
by David MarshakOracle will release an e-mail and collaboration product later this year that is technologically competition to Microsoft Exchange and IBM’s Lotus Domino. The company, however, faces an uphill battle trying to dislodge these entrenched market leaders. -
Portals: What Companies Care About
Results from Our Portal Survey
by David MarshakWe present and analyze the results of our survey on portals. This includes the drivers and target audiences, the vendors being used, and, most importantly, the key issues around portals. -
The Future of Portals
On Doors, Windows, and Workspaces
by David MarshakPortals are beginning to provide great benefits by going past access and aggregation to become the workspaces of the future. -
The Web Services Freight Train
Rapid Adoption Is Certain; Get Rolling or Get Rolled Over
by Susan AldrichBy 2006, Web Services will permeate corporate applications portfolios, driven by business relationships and strategy. -
Why Web Services Are Strategic
A Web Services Primer for the Customer-Centric Executive
by Patricia SeyboldWeb Services aren’t a passing fad. They’re part of an inexorable technology evolution towards service-oriented architectures. -
Ford Launches the ePIM Initiative:
Using WebSphere and MQSeries to Integrate Disparate Enterprise Applications
by Geoffrey BockFord Motor Company launched the enterprise Product Information Management (ePIM) initiative in 1999. -
What’s Important in CRM Architecture?
A Framework for Evaluation and Comparison
by Mitchell KramerThis report describes our framework for evaluating the architecture of CRM products, an important factor in CRM product selection. -
End-to-Edge Visibility
Architecting Applications for the Edge of the Network
by David MarshakWe need to move from an internal focus on end-to-end computing to enabling users and devices at the edge of the network and provide end-to-edge visibility. -
What to Look for in a Web Services Assembly Platform
Questions to Consider As You Embrace Web Services Development
by Patricia SeyboldWeb Services Assembly Platforms will soon become an important part of your IT toolkit. Here are some questions you should ask when comparing alternatives. -
Standard Life
Creating the Infrastructure to Take Advantage of Changing Business Conditions
by David MarshakStandard Life of the UK has migrated to a standards-based hub-and-spoke architecture which enables the company to quickly provide new e-business applications for its agents and customers. -
Framework for Quality of Customer Experience (QCE) Management
Building Blocks that Support your Customer Measurement System, Changing Goals, Processes, and Executives’ Practices
by Susan AldrichHow do you create your own living breathing Customer Flight DeckSM? We offer an architectural framework for dealing with data collection, Customer Flight Deck presentation, and the layers in between. -
The Future of Enterprise Management
By 2005, Today’s Top Solutions Will Be Irrelevant and Inexpensive
by Susan AldrichEnterprise systems management as we know it today is on the way to irrelevance. It is about to be replaced by a new wave of enterprise management solutions. -
RX: Solve Critical Content Problems Today
Forget Central Planning; Distribute the Control and the Decisions
by Susan AldrichEnterprise systems management as we know it today is on the way to irrelevance. It is about to be replaced by a new wave of enterprise management solutions. -
How Do You Manage Your E-Business?
Your Workers Are Invisible, and Their Managers May Not Be on Board
by Susan AldrichAs business shifts to ebusiness, IT problems have become business problems. Electronic business systems, which automate business processes and allow customers to serve themselves, must have automated management systems. -
What Is Alignment?
Projects Succeed When You Can Achieve It
by Tom MorganA straightforward model and easily applied technique to assist business and IT professionals in aligning their efforts.
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