Portals
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Customer Portal Survey
Key Insights into Adoption, Functionality, Governance, and Technology
by Mitchell KramerWe surveyed our community of readers, subscribers, and consulting clients to understand the adoption, functionality, governance and organization, and technology selection, usage, and management of their customer portals. -
Move Over Portals; Prepare for Scenario Nets!
The Next E-Business Model: Task-Specific Cross-Company Workflows
by Patricia SeyboldWe’ve invented a new e-business model. We call it Scenario Nets—interlinked Web sites that help you complete a complex task. -
Customer Portals Evaluation Framework, Version 2
How to Select the Best Portal Technology Platform for Your Customers
by Mitchell KramerIn this report, we describe version 2 of our framework for evaluating portal platforms for customer portals and explain how and why we’ve refined it. -
Customer Portals Research Findings
Refining Our Evaluation Framework
by Mitchell KramerTo match customer requirements, reflect product capabilities, and improve product comparisons, we have refined the evaluation criteria of our framework for customer portals. The refinements are presented in this report. -
Nurturing Customer Loyalty in the B2B World
Know and Nurture Your Internal Advocates
by Patricia SeyboldWe spend a lot of our time these days working with the customer advocacy and customer experience teams at large software and systems companies. -
How to Think About Content Management
Confused about Content Management and Portals? Reframe Your Questions
by Patricia SeyboldSome tips on how to scope your content management initiative. -
Customer Portals: Central to Your Customer Experience Strategy
Customer Portals Support Your Customers throughout Their Lifecycles
by Patricia SeyboldThere are three reasons why customer portals are hot: 1) you save money; 2) you increase customer satisfaction, loyalty, and profitability; and 3) you gain visibility into customers’ account information, their needs, and their preferences. -
Vignette Application Portal 7.0
Updating a Mature Portal Platform
by David MarshakWe evaluate Vignette Application Portal (formerly Epicentric) against our portal platform framework. -
Designing a Customer-In CMR Environment
Start by Making it Easy for Customers to Manage their Relationships with Your Firm; Then Worry about Managing Your Relationships with Them
by Patricia SeyboldWe have a unique opportunity to rethink our own information systems from scratch, we start from the outside in: with customer self-service, customer profile management, and customer transaction management. -
On Dynamic Workplaces, Successful Portals, and Enterprise Instant Messaging
Predictions for 2004
by David MarshakIn 2004, key technologies to watch are portals, dynamic workplaces, and Instant Messaging. -
SAP Enterprise Portal 6.0
A Compelling Choice for Current SAP Customers
by David MarshakSAP has released Enterprise Portal 6.0, which addresses many of the limitations of the previous version of the product. -
Portlet Standards Are Here
Who Is Supporting Them and What Do They Mean to You?
by David MarshakThe new Portlet standards have been published. What does this mean to you? -
PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Overall Portal Platform
Which Providers Offer the Best Overall Portal Platform?
by David MarshakThe Enterprise Portal Platform Composite Bull’s-Eye aggregates our ratings of the key services of portal platform products from IBM, Oracle, Plumtree, SAP, and Vignette. -
PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Personalization Services
Which Providers Offer the Best Personalization Services?
by David MarshakThis Bulls-Eye is our evaluation of the personalization capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette. -
PSGroup Bull’s-Eye: Enterprise Portal Platforms: Best Customization Services
Which Providers Offer the Best Customization Services?
by David MarshakThis Bull’s-Eye is our evaluation of the customization capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette. -
PSGroup Bull’s-Eye: Portal Platforms
Which Providers Offer the Best Portlet Development Capabilities?
by David MarshakThis Bull’s-Eye is our evaluation of the Portlet Development capabilities provided by the portal platforms of IBM, Oracle, Plumtree, SAP, and Vignette. -
Three Steps to Success in Cross-Business Interactions
Coordination and Trust Will Enable You to Seize Web Service and Portal Opportunities, Reaping the Value While Containing the Risks
by Susan AldrichWeb Services and Portals can make it easier to do business, but you’ll need to plan for changes in relationship, trust, and system capabilities in order to take advantage of new opportunities. -
Taking Portals Offline
BackWeb ProactivePortal Enables Almost Seamless Offline Portal Usage
by David MarshakBackWeb ProactivePortal provides the ability to synchronize portals for offline use. -
How to Think about Portals
Why "Lipstick on a Pig" Isn't Such a Bad Idea!
by Patricia SeyboldPortals are more than a thin veneer on top of a set of disparate applications. -
IBM WebSphere Portal
A Market, Functionality, and Vision Leader
by David MarshakIBM WebSphere Portal provides a complete, often compelling, and sometimes confusing set of portal functionality and services.
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