Online, Mobile & IT
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Business Process Execution Language (BPEL) Primer
Understanding an Important Component of SOA and Integration Strategies
by Brenda MichelsonInterested in BPEL for service orchestration? Integration? Business process development? Read this primer to get a handle on the basics: what BPEL is, what it's good for, how it works, and what it looks like. -
Why the Buzz About Google Talk?
What’s Google’s Strategy for IM and VOIP, and How Will It Impact You?
by Patricia SeyboldGoogle’s introduction of Google Talk instant messaging and chat in August 2005 unleashed a huge buzz of speculation. Our take: Google is about to shake up the telecommunications industry. -
Managing Product Content at Hewlett-Packard
A Practical, yet Innovative and Elegant Approach
by Mitchell KramerHewlett-Packard has designed, built, and implemented a system called HP Provisioner for managing its product content. This report is a case study that describes the motivation, approach, design, development, and implementation of HP Provisioner. -
Are You Handling Content Management as a Customer-Critical Issue?
Shoddy Content Management Will Adversely Impact the Value of Your Company
by Patricia SeyboldContent management issues are costing your company big bucks when measured in terms of customer lifetime value. What should you do about it? -
In Google We Trust?
What’s Google’s Impact on Your Strategy?
by Patricia SeyboldWhat’s your Google strategy? Google has become much more than a search engine. It’s now a major market force and a shaper of customer behavior. In fact, Google’s strategy may impact your company’s future, whether you pay attention or not! -
Concerns of Customers.com Visionaries in Q2 2005
Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005
by Patricia SeyboldOur hand-picked group of visionaries are committed to making it easy for their customers to do business with them. Here are the top-of-mind issues facing customer-centric visionary leaders in the first half of 2005. -
Web Services, Services and SOA: What Companies Care About
Results from Release 2 of our Web Services Survey
by Brenda MichelsonHere are the results from our 2005 Web Services and SOA survey, reporting on respondent adoption rates, investment plans, critical issues, and value expectations. -
Northern Light Enterprise Search Engine V.3.0
Low Price, High Value, and Programmer Friendly
by Susan AldrichNorthern Light Enterprise Search Engine V.3.0 stacks up well against our enterprise search evaluation criteria. -
Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology
by Susan AldrichKnova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework. -
"Service-Oriented World" Cheat Sheet
A Guide to Key Concepts, Technology, and More…
by Brenda MichelsonAre you thinking about SOA? Are you trying to separate fact from fiction? Do you want to learn the key concepts, technology, and keys to success? Then read this “service-oriented world” cheat sheet! -
Content Management Goes Back to the Future
Content Management Is Evolving Today as Data Management Did Twenty-Five Years Ago
by Mitchell KramerWhat is the future of content management? Just look at data management’s past. -
Enterprise Service Bus Q&A
Considering the Enterprise Service Bus as a Backbone Candidate for the Networked Integration Environment
by Brenda MichelsonWhat is an enterprise service bus, really? How does it fit in your enterprise integration architecture? How about your SOA? Read this report to get answers to the hot questions surrounding the ESB. -
SOA, All Over Again
The Second Coming of Service-Oriented Architecture
by Patricia SeyboldService-oriented architecture is back, and now it's in the mainstream. -
How to Think About Content Management
Confused about Content Management and Portals? Reframe Your Questions
by Patricia SeyboldSome tips on how to scope your content management initiative. -
Managing Findability: Critical Core Competency
Roles, Responsibilities, Programs, and Metrics You'll Need to Make It Easy for Audiences to Find the Right Information
by Susan AldrichHow do you bring the quality, control and findability to your oceans of information? You need to invest in key roles and programs. -
Streamlining Production at the Harvard Business Review
Just Enough XML
by Perry McIntoshHarvard Business Review needed to improve the efficiency and timeliness of its derivative product production. A successful bridge between its culture of craftsmanship and automation fueled by XML proved key to its success. -
RedDot Solutions for Content Management
Providing Infrastructure for Staging and Delivering Business Information across the Web
by Geoffrey BockRedDot delivers three products: CMS for Web content management; XCMS for managing documents and workflows, and providing a workspace within an intranet; and LiveServer for personalizing content delivery to Web servers, portals, and other applications. -
Cross-Channel Shopping Shines in the 2004 Holiday Season
Search Plays a Big Role in Steering Sales to Both Niche and Mainstream Retailers
by Patricia SeyboldMore buyers used cross-channel shopping in 2004—searching online and buying in the store, or browsing in the store and buying online. Search and product findability were keys to success. -
The Evolution of Service-Oriented Architecture
From Integration to Business Scenario Development
by Brenda MichelsonIn this report, we share our view of the service-oriented architecture evolution, starting with services for simple integration and working our way to services for business scenario development. -
Tagging Content for Meaning
How WGBH and HP Are Using Metadata to Incorporate Unstructured Information into Operational Activities and Customer Scenarios
by Geoffrey BockTagging content (or, in technical terms, adding descriptive metadata to data) started out as way to dynamically format the same text differently for different purposes. Two pioneering organizations, WGBH and HP, have significant initiatives underway.
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