Search & Content Management
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Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology
by Susan AldrichKnova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework. -
Content Management Goes Back to the Future
Content Management Is Evolving Today as Data Management Did Twenty-Five Years Ago
by Mitchell KramerWhat is the future of content management? Just look at data management’s past. -
Discovering Findability Requirements from Customer Scenario Maps
Building Your Search and Navigation Approach
by Susan AldrichOur findability requirements discovery methodology is centered on customer requirements and the customer’s perspective. -
How to Think About Content Management
Confused about Content Management and Portals? Reframe Your Questions
by Patricia SeyboldSome tips on how to scope your content management initiative. -
Managing Findability: Critical Core Competency
Roles, Responsibilities, Programs, and Metrics You'll Need to Make It Easy for Audiences to Find the Right Information
by Susan AldrichHow do you bring the quality, control and findability to your oceans of information? You need to invest in key roles and programs. -
Streamlining Production at the Harvard Business Review
Just Enough XML
by Perry McIntoshHarvard Business Review needed to improve the efficiency and timeliness of its derivative product production. A successful bridge between its culture of craftsmanship and automation fueled by XML proved key to its success. -
RedDot Solutions for Content Management
Providing Infrastructure for Staging and Delivering Business Information across the Web
by Geoffrey BockRedDot delivers three products: CMS for Web content management; XCMS for managing documents and workflows, and providing a workspace within an intranet; and LiveServer for personalizing content delivery to Web servers, portals, and other applications. -
QCE Resolutions
Focus on What Matters Most to Your Customers
by Patricia SeyboldAre you interested in providing or improving your customer experience in 2005? Then start by focusing on these five areas. -
Tagging Content for Meaning
How WGBH and HP Are Using Metadata to Incorporate Unstructured Information into Operational Activities and Customer Scenarios
by Geoffrey BockTagging content (or, in technical terms, adding descriptive metadata to data) started out as way to dynamically format the same text differently for different purposes. Two pioneering organizations, WGBH and HP, have significant initiatives underway. -
PSGroup Bulls-Eye: Self-Service and Support Search
Which Providers Offer the Best Controls for Managing the Search Experience? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
by Susan AldrichThis Bulls-Eye is our ranking of the search management and tuning capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus. -
PSGroup Bull's-Eye: Self-Service and Support Search Solutions: Best Retrieval and Results Management
Which Providers Offer the Best Retrieval and Results Management? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
by Susan AldrichThis Bull’s-Eye is our ranking of the retrieval and results management capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus. -
Interwoven at the Crossroads
Prospects for Weaving Together Disparate Product Capabilities into an Integrated ECM Platform Offering
by Geoffrey BockInterwoven is an enterprise content management vendor at the crossroads. This month, at its recent analyst conference, Interwoven identified both its current product plans and its future directions. -
Content Management Framework
Our Revised Criteria for Evaluating and Comparing Enterprise Management Systems
by Geoffrey BockThis report provides a framework with which to evaluate Enterprise Content Management Systems. -
Self-Service and Support Search Solution Comparison Matrix
EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework
by Susan AldrichThis report presents a side-by-side comparison of seven solutions against 23 criteria identified by our Self-Service and Support Search Solution Evaluation Framework. -
Primus Enterprise Search V.4 Self-Service and Support Search Solution
Classification and Context
by Susan AldrichPrimus Enterprise Search stacks up very well against our self-service and support search solution evaluation framework. -
Strategic Planning for Search
Where We Think You’ll Want to Take Search
by Susan AldrichThe range of problems search engines will address, and the value of findability, will increase steadily through 2007. An acceptable level of findability requires some new investments in technology and information management tasks--plus leadership. -
How to Think about Search
Findability Factors Include Technology and Tasks
by Susan AldrichThere are a lot of people who think search is terrible. We believe that the dissatisfaction reflects a focus on the wrong problem. The problem is not search. The problem is findability. -
FAST Data Search V 4.0 Self-Service and Support Search Solution
Pipelines, Information Management, and Dynamic Navigation
by Susan AldrichFAST Data Search stacks up very well against our self-service and support solution evaluation framework. -
Self-Service and Support Search Solution RFP Template
Patricia Seybold Group's Template for Preparing an RFP
by Susan AldrichYou can write a great Self-Service and Support Search Solution RFP in a short time using our outline and the Self-Service and Support Search Solution Evaluation Framework, and following our guidance. -
Content Management Evaluation Matrix
A Blank Matrix to Facilitate Your Evaluation Process for Content Management Systems
by Geoffrey BockIn this report, we present our blank matrix for evaluating content management systems.
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