• Blog
• Articles
• Books
• Training
• Consulting

Search & Content Management

• InQuira Self-Service and Support Search Solution

  Advanced Linguistics, Dynamic Navigation, and Classification

  by Susan Aldrich

  InQuira 6.5, a premium search engine, stacks up well against our self-service and support search solution evaluation framework.
  Aug. 12, 2004

  All Members

  0 comments

  

• Endeca ProFind V4.5 Self-Service and Support Search Solution

  Dynamic Navigation, Team Support, and Concept Classification

  by Susan Aldrich

  Endeca ProFind, a premium search engine, stacks up well against our Product Search Evaluation Framework.
  Aug. 5, 2004

  All Members

  0 comments

  

• EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution

  Advanced Linguistic Processing, Dynamic Navigation, and Federation

  by Susan Aldrich

  EasyAsk for Commerce capabilities stack up well against our self-service and support search evaluation criteria.
  Jul. 29, 2004

  All Members

  0 comments

  

• iPhrase OneStep V. 4.7 Self-Service and Support Search Solution

  Advanced Search and Navigation, Email Deflection, and Analytics

  by Susan Aldrich

  iPhrase OneStep’s capabilities stack up well against our self-service and support search evaluation criteria.
  Jul. 22, 2004

  All Members

  0 comments

  

• Arbortext 5

  A Suite for XML-Based Technology Publishing

  by Mark Walter

  Arbortext’s latest release, Arbortext 5, continues the company’s tradition of addressing XML-based authoring and cross-channel publishing, but it also introduces innovations in authoring, styling, and link management that are important in complex product
  Jul. 8, 2004

  All Members

  0 comments

  

• Requirements for Cross-Channel Content Management

  Why Companies Are Adopting XML-Based Publishing Models for Product Support Documentation

  by Mark Walter

  An XML-based, “single-source” publishing model cuts time and costs associated with producing complex content for multiple channels. This report examines the single-source model in the context of product support applications.
  Jul. 1, 2004

  All Members

  0 comments

  

• Self-Service and Support Search Solution Evaluation Framework

  Criteria for Selecting Search, Navigation, and Discovery Solutions for Customer and/or Partner Self-Service and Support

  by Susan Aldrich

  To help you choose the right self-service and support search solution and avoid a costly mistake, we’ve developed the Self-Service and Support Search Solutions Evaluation Framework.
  Jun. 17, 2004

  All Members

  0 comments

  

• Data Mining at Work

  Predicting and Preventing Terrorism

  by Mitchell Kramer

  Data mining is a powerful and proven analytic technology. This report discusses how it can be used to predict and prevent terrorism and urges its use for that purpose.
  Jun. 10, 2004

  All Members

  0 comments

  

• Cross-Channel Content Management

  What It Takes to Deliver the Right Information to Customers, at the Right Time, and in the Most Convenient Way

  by Mark Walter

  This report explains why requirements for cross-channel content management are changing and analyzes the impact on the evolution of content-management systems.
  Jun. 3, 2004

  All Members

  0 comments

  

• Evaluating Product Search Solutions

  Summarizing the Evaluation Framework, the Seven Solutions, and the Comparisons

  by Susan Aldrich

  This report is the final chapter in our current product search solution research. In it, we assess our evaluation approach and show you where to focus your own evaluation efforts.
  May. 27, 2004

  All Members

  0 comments

  

• Product Search Solution Feature Comparison Matrix

  Comparing Seven Product Search Solutions against Our Evaluation Framework

  by Susan Aldrich

  In this report, we summarize our framework-based evaluations of seven product search solutions in the form of a matrix.
  May. 20, 2004

  All Members

  0 comments

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Overall Product Search Capabilities

  Which Providers Offer the Best Overall Product Search Capabilities? Featuring EasyAsk, Endeca, IBM, iPhrase, Microsoft, Oracle, and Verity

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye against our product search evaluation framework?
  May. 13, 2004

  All Members

  0 comments

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Architectures

  Which Providers Offer the Best Architectures?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for Architecture against our product search evaluation framework?
  May. 6, 2004

  All Members

  0 comments

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Design and Development Capabilities

  Which Providers Offer the Best Design and Development Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for design and development against our product search evaluation framework?
  Apr. 29, 2004

  All Members

  0 comments

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Merchandiser Support Capabilities

  Which Providers Offer the Best Merchandiser Support Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for merchandiser support against our product search evaluation framework?
  Apr. 22, 2004

  All Members

  0 comments

  

• PSGroup Bull's-Eye: Product Search Solutions: Best Retrieval and Results Management Capabilities

  Which Providers Offer the Best Retrieval and Results Management Capabilities?

  by Susan Aldrich

  Which vendor solution hits the Patricia Seybold Group Bull’s-Eye for retrieval and results management against our product search evaluation framework?
  Apr. 15, 2004

  All Members

  0 comments

  

• Microsoft Commerce Server 2002 Product Search Solution

  Basic Search and Advanced Merchandising

  by Susan Aldrich

  Microsoft Commerce Server 2002 includes a search engine that stacks up well in some key areas of our Product Search Evaluation Framework.
  Apr. 15, 2004

  All Members

  0 comments

  

• Content Management Feature Comparison Matrix

  Comparing Seven Enterprise Content Management Products against Our Evaluation Framework

  by Geoffrey Bock

  The content management feature comparison matrix summarizes our assessments of six enterprise content management products--Documentum 5 ECM Platform, FileNet P8, IBM Content Manager V.8.2, Interwoven 5.5 Content Infrastructure, Merant Collage V.4.0, Micr
  Apr. 8, 2004

  All Members

  0 comments

  

• Providing Matter-Centric Collaboration at Holland & Knight

  Expediting the Delivery of Legal Services by Unifying the Management of Business Information

  by Geoffrey Bock

  Holland & Knight, a large American law firm with offices in many cities, seeks to function as an integrated organization. It has implemented WorkSite from Interwoven to manage content around client matters and practice areas, rather than managing content
  Apr. 1, 2004

  All Members

  0 comments

  

• E-Merchandising at drugstore.com

  How drugstore.com Organizes and Automates Product Merchandising and Marketing

  by Susan Aldrich

  At drugstore.com, constant on-site promotions, internet advertising, and a 30 percent annual turnover in SKUs are managed with a high degree of consistency.
  Mar. 25, 2004

  All Members

  0 comments