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Does Apple Pay Address Consumers’ Showstoppers? by Patricia Seybold in Online, Mobile & ITHere’s our first very preliminary take on Apple Pay. Looking at how Apple’s e-wallet actually works is only half the story. Soon, we’ll provide a companion review of how well the entire ecosystem that supports Apple Pay works. What are our criteria for success? Four consumer moments of truth that ...
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Evaluating Current Mobile Payment Options by Patricia Seybold in Online, Mobile & ITIn the U.S., we’re still playing catch up in mobile payments. Elsewhere in the world, mobile payments are much more commonplace. Paying for things using stored value on mobile phones, texting funds to a friend or family member, or debiting your bank account in real time as you board the ...
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PayPal Is Poised for Bigger Things by Patricia Seybold in Online, Mobile & ITPayPal will be spun out of eBay in 2015. That’s welcome news for those of us who follow the mobile e-wallet space. Despite its strong presence as a payment service provider, PayPal’s strategy has been hindered by its relationship with eBay. An independent PayPal will be able to move more ...
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Apple Watch Will Boost Interest in Personal Health Records by Patricia Seybold in Online, Mobile & ITI believe that Steve Jobs would be proud of the job his team did in rolling out the Apple Watch (although I’m sure he would have demanded more!). It’s bittersweet that Steve didn’t live to see the unveiling of a wearable device with built-in sensors to help people improve their ...
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Apple's iCloud Security Woes by Patricia Seybold in Online, Mobile & ITHow Will This Affect M-Health Apps? Apple's brand image suffered a setback last week when celebrities' nude photos were hacked and shared from celebrities who use iPhones. (Why would they take and save nude photos???). There is still a big debate raging about whether their iCloud accounts were hacked or ...
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Can IBM Be a Major Player in the Apple Enterprise Ecosystem? by Patricia Seybold in Online, Mobile & ITAs I mentioned last week, in my post, “Enterprise Customers Forged the Apple/IBM Ecosystem,” what tickled me about the exclusive worldwide partnership announced by IBM and Apple on 7/15/14 was that it was a great example of IBM’s running around in front of the customer parade. Enterprise customers—led by their ...
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Enterprise Customers Forged the IBM & Apple Customer Ecosystem by Patricia Seybold in Online, Mobile & ITWhat I like about the new alliance between IBM and Apple for secure mobile apps is that it’s customer-driven. This is a great example of a customer ecosystem. IBM has historically been pretty good at recognizing and acknowledging their customers’ behaviors and either acquiring, or making strong alliances with, the ...
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Contemplating Amazon’s Fire Phone by Patricia Seybold in Online, Mobile & ITI haven’t gotten my hands on the new Amazon Fire Phone yet, so I can’t really comment on its most dramatic feature: what Jeff Bezos refers to as “Dynamic Perspective” – the 3D effect of its unique user interface. But, without the benefit of first hand experience, I tend to ...
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No More Unlawful Search of Mobile Phones in U.S.? by Patricia Seybold in Online, Mobile & ITJune 25, 2014 was historic for mobile phone users in the U.S. The U.S. Supreme Court ruled on the case Riley vs. California, that police may not search the “contents” of a cell phone of an arrested suspect without a search warrant. The ruling points out that a cell phone ...
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Amazon’s Faux Pas Comes at a Bad Time by Patricia Seybold in Online, Mobile & ITThis week Amazon announced Amazon Prime Music—1 million songs/tracks available for free for Amazon Prime users. The company also announced more seamless integration between listening and reading to e-books. You can be reading on one device, hop in your car and listen on your phone, picking up where you left ...
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Can IBM Deliver Customer Clouds? by Patricia Seybold in Online, Mobile & ITWe all walk around with the cloud in our pockets. Our mobile devices are our connection to the cloud. Computing resources, networking resources, storage, content, applications, and even business processes now run using cloud computing. That means that the actual data we’re accessing is sitting on one or more secure ...
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Customer Clouds: The Next Big IT Battleground by Patricia Seybold in Online, Mobile & IT“Best of” Customer Cloud Articles We’ve been writing a lot recently about “Customer Clouds.” It’s a term we coined. And it’s a movement we’re fully behind. Most of you rely on us for thought leadership around customer-impacting technology trends. This time, we may be WAY out in front of the ...
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Customer Clouds Are Inevitable by Patricia Seybold in Online, Mobile & ITAs I was writing my prediction about the future of cloud computing this week, my computer died. Luckily, I back everything up using both Apple Time Machine and Dropbox, so I wasn't concerned about losing my data. As I drove to the Apple store to deliver my dead MacBook Pro ...
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What's a Customer Cloud? by Patricia Seybold in Online, Mobile & ITA Customer Cloud is the on demand computing infrastructure that enables your customers to securely manage their stuff and their projects from their mobile devices and/or from their computers. Customers expect their data and their transaction histories to be available to them 24x7 from anywhere in the world and accessible ...
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Amazon’s Drones & Healthcare.gov by Patricia Seybold in Online, Mobile & ITJeff Bezos pulled off an amazing PR coup last week. Bezos seduced the 60 Minutes TV program into giving him a coveted feature spot on the Sunday evening before Cyber Monday—the biggest online shopping day of the year. He promised 60 minutes a newsworthy scoop. After the usual puff piece ...
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Blackberry’s Fate? Why Not Ask the Customers? by Patricia Seybold in Online, Mobile & ITThe company used to be called Research in Motion—familiarly known as RIM. But since most of us think of it as the company that makes Blackberries, the company changed its name to Blackberry. Blackberry is the mobile phone that won the hearts and minds of busy people all over the ...
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Pay with Amazon from Your Mobile Phone? by Patricia Seybold in Online, Mobile & ITSometimes when my spider-sense tingles, it’s hard to back it up with concrete evidence. So I may be going out on a limb this week by suggesting that Amazon’s rebranded payment service (yawn) “Pay with Amazon” could become a major player in mobile commerce. Why do I think that this ...
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How a Finnish Journalist Tried to Save Nokia by Patricia Seybold in Online, Mobile & ITHere’s a great story about how Lauri Malkavaara, a journalist for the Helsinki Sanomat newspaper, tried to save his country’s mobile phone company. You can read Lauri’s entire article here. I’ll paraphrase and quote a few excerpts. [The emphasis is mine—highlighting the lovely way he describes the phone’s usability issues.] ...
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Crowdsourcing Can Improve Real-Time Experiences, Help in Decision Making, Generate New Innovations, and Even Save Lives by Ronni Marshak in Online, Mobile & ITIn this week’s article, I spent time exploring mobile crowdsourcing applications. Looking at apps such as Waze, where drivers report traffic-related incidents to enhance the GPS experience, and Minutely, where individuals provide up-to-the-minute updates on the weather report, I realized how effective crowdsourcing can be in improving our real-time experiences. ...
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When Mobile Phones Are Free….Where Will Most Innovation Come From? by Patricia Seybold in Online, Mobile & ITRumor has it that Amazon’s next mobile phone will be free—presumably subsidized by the increase in impulse downloads and purchases we do from our handy phones. On Tuesday, September 10, Apple announced its lower cost iPhone 5C. Technology analysts quickly reported that the low-cost phone is still too expensive in ...
